AllPaws / Support
A helping hand.
Get back to your pet’s story. Find help with photos, updates and everyday records.
Do I need representative photos?
No. Create a cat or dog profile and skip this step if you prefer. When individual identity is uncertain, photos are organised by pet type. Similar pets may share photos, and you can correct associations.
Why are some photos taking longer?
Photos stored in iCloud or temporarily unavailable can take longer. AllPaws processes available local photos first. Keep the app open when practical and use a suitable Wi-Fi connection. Power, temperature, permissions and network conditions can pause work.
A photo belongs to the wrong pet. What now?
Open its details and correct the pet association or remove it from that pet’s timeline. This does not delete the original from Apple Photos. Manual corrections take priority over automatic organisation.
Will updating keep my older records?
Version 1.2 automatically opens supported earlier local pet profiles, weight records, journals and photo associations. If opening records fails, keep the app installed and contact support. Do not uninstall or clear data to troubleshoot.
Can I use the app without full photo access?
Yes. You can keep journal and weight records and manually select photos. Automatic discovery is limited to photos the app is allowed to access.
How do export and reminders work?
Export is initiated by you and contains structured records, not photo originals by default. A future event is added to Apple Reminders only when you explicitly request it. AllPaws does not continuously synchronise events with Reminders.
Still need help?
Email the app version, iOS version and a short description. Please do not send your photo library, private journal entries or exports unless you choose to and they are needed.
Email support ↗yxiaohan@gmail.com